Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!

Become familiar with basic troubleshooting options for TV Adapter remote control issues.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more.

Nov 21, 2024 · The remote I received today with the new box does have the LED that lights up but it's red when you tried the volume, mute or power button. I've gone through every pairing …

Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.

Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.

Apr 25, 2025 · I did all fixes that were recommended in the forum and in the Xfinity help sections. Some things I did multiple times as I read that it might take multiple times.

Nov 7, 2024 · I have remote control problems also and can't get an agent. I just tested my batteries based on how you explained above and I'm at 100%. Who can I talk to to discuss …

May 8, 2025 · My xfinity remote quit working. I tried the unpair instructions. Totally lost. Help!

Jan 28, 2020 · Good morning, @gailandrews429, and thank you for reaching out through our Community Forums page for assistance with your voice remote not working correctly! There …