Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …
Route Protect: Keep Your Shipments Protected
Deepen customer loyalty and protect the planet. When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions …
What does my tracking status mean? – Route for Shoppers
Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …
Route
Route Brand PortalDec 19, 2025 - Dec 26, 2025Route Brand Portal
Products - Route
Engage Remarketing, reimagined. Boost sales with Route's AI-powered product engine that provides personalized recommendations for each customer.
Route Admin Learning Guide
Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change …
Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …
Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.
Why was my claim denied? - Route for Shoppers
The retailer you purchased from is not a legitimate Route partner, and may have posed as a Route partner using deceptive means. It is also possible that the retailer itself is fraudulent.