A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

AI is already being deployed to optimise network performance, predict faults, improve energy efficiency, enhance customer ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Even as digital tools get more sophisticated, leading companies aren’t eliminating the in-person element. They’re doing the opposite: harnessing these innovations to make human touchpoints more ...

The global customer relationship management (CRM) market hit $112 billion in 2025—billions in software licensing, billions more in implementation services, ...

The data, released by independent watchdog Transport Focus, as part of its quarterly scorecard from October to December 2025, ...

As per the report, Tata Motors is on top of the X Index India Report along with Tata Group, including Tata Cliq Luxury and ...

Havas CX India’s X Index 2025 flags rising “CX Debt” as customers grow intolerant of broken journeys, inconsistent service and gaps between brand promises and delivery, even as Tata Motors tops the ra ...

Aside from Tata Motors, two other Tata Group brands are among the top 10 – Tata CLiQ Luxury is in the second spot, while Taj (Hospitality) is at number four. OnePlus is at number three while Mahindra ...

If you are someone looking to get yourself a new vehicle, a good place to start is with the automakers themselves. Some brands have better reputation than others when it comes to reliability, comfort, ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...