When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

If there's any place where customers are likely to be paying attention to the type of service they receive, it's within the hospitality industry. From restaurants to hotels and everything in between, ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Hotel workers and guests both like using AI apps and virtual assistants to get fresh towels, but customers sometimes want a human touch.