Trish Wethman says it’s time to move beyond NPS debates, reconnect with customers and rebuild trust in the age of AI.

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Customer Experience & Personalization sessions explore what it takes to deliver relevant, seamless experiences from the first touchpoint.

A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today. "Really think about what the job is the customer is doing when they come ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...

Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual international observance held every May 15 to recognize the people and businesses who ...